PROPOSED PROVIDER EVALUATION
Test the decision before committing to the change.
A proposed four to six week pilot for a CEO or COO of an NDIS provider operating several supported homes, reviewed with a finance lead and a care or quality lead.
This is a proposal, not a completed pilot or evidence of realised savings, faster decisions, safer care, forecast accuracy or customer demand.
THE JOB TO TEST
One decision record that can be reopened and challenged.
For each case, connect dated history, today's operating constraints and explicit future assumptions. Compare financial and human consequences, show missing dependencies, name the smallest safe step with an owner and review date, and record what evidence would reverse the view.
THREE DECISIONS
Home viability and redesign
Retain, change occupancy or support delivery, negotiate property cost, stage a transition or close?Reconciled home P&L and cash, paid versus billed claims, roster and wage allocation, resident choice, tenancy, workforce consultation, continuity, option dependencies and reversal trigger.
Plan cut and workforce gap
What service can still be delivered after a funding change or missing shift, and where does the gap land?Plan version and effective date, funded versus delivered hours, claim and payment timing, named dated coverage, credentials, clinical review, care consequences and a reversible response.
Referral or provider exit transfer
Can a financially attractive intake actually be supported, staged or declined?Participant choice and consent, housing and household fit, clinician capacity, named staff and roster evidence, funding, inherited obligations and the cost of safe transition.
PROPOSED SEQUENCE
From baseline to independent replay.
- Week 1
Baseline and case selection
Choose three representative decisions. Record today's preparation time, review materials, unresolved questions and who can approve action.
- Weeks 2–3
Evidence and reconciliation
Finance reconciles claims, payments, support and property costs. Care and operations identify missing rights, clinical, housing and workforce evidence.
- Weeks 3–4
Joint decision reviews
Compare doing nothing with viable options. Record cash and human effects, hard stops, an owner and date for the smallest safe step, and a reversal trigger.
- Weeks 5–6
Independent replay and buying decision
A second reviewer reproduces the material calculation. The sponsor compares the process with baseline and decides whether to fund another cycle.
WHAT WOULD COUNT AS VALUE
Agree the measures before the work.
These are targets to agree with a design partner, not achieved results.
Finance credibilityFinance accepts the reconciled baseline and every documented difference in scope or timing before options are evaluated.
Care credibilityCare and operations confirm all material blockers are visible; no hard gate is represented as permission to act.
Historical usefulnessReviewers identify which dated historical observation changed a question, assumption or option. Unexplained associations stay labelled unknown.
Decision speedMeasure the existing preparation process first, then test a provisional 50% reduction in time to a review-ready pack.
Decision usefulnessEach case includes alternatives, financial and human consequences, unresolved dependencies, an owner and review date, and an observable reversal trigger.
ReproducibilityAn independent reviewer reopens the saved record and reproduces material calculations from its version, inputs and evidence.
Commercial pullThe sponsor requests a further planning cycle and agrees a paid continuation against a named budget.
Reduced harm, improved clinical outcomes, realised savings and predictive accuracy require separate longitudinal evidence. Competitive advantage remains a hypothesis until buyers compare this workflow with their existing systems and alternatives.
EVIDENCE BOUNDARY
Start synthetic. Earn the right to connect records.
The public demo uses synthetic operating records and selected dated public sources. Provider systems are not connected. It cannot approve clinical decisions, assign shifts, reserve beds or obtain participant consent. Using provider records first requires agreed tenancy, role access, privacy, consent, retention and security controls.
START THE REVIEW
Put one difficult decision on the table for 45 minutes.
Use River Home 04 to challenge the baseline, the care blockers, the smallest safe step and the evidence that would reverse it.